Risk Manager - VAT & Excise Duty refunds market leader

You are an experienced risk manager working in the financial services industry. In this position you will be responsible for defining a clear framework and roadmap for operational risk management. You will also be responsible for the execution of the key activities related to operational risk management. This is expected to be a stand‑alone role – where the team may be expanded in the future , e.g. IT Risk/Security.

This position provides a unique opportunity to shape the framework and direction of risk management.

• Start and lead the Business Impact Assessment for Refund
• Develop a clear roadmap and planning for operational risk management
• Develop and maintain the operational risk framework, including risk identification, assessment, and mitigation strategies.
• Coordinate Risk and Control Self-Assessments (RCSA) across business units.
• Monitor Key Risk Indicators and escalate emerging risks.
• Oversee incident management and root cause analysis for operational failures.
• Identify and monitor regulatory-related risks (fraud, cybersecurity, third-party providers).
• Ensure technical and operational controls for payment services are effective.
• Provide input for regulatory reporting and audits.
• Train staff in operational risk awareness and control procedures.

• Design and implement internal control frameworks for operational processes and payment services.
• Ensure segregation of duties, access controls, and transaction monitoring.
• Conduct regular control testing and internal audits to verify effectiveness.
• Detect and correct process irregularities promptly.

• Prepare consolidated risk and control reports for senior management.
• Collaborate with stakeholders on regulatory audits and incident reporting.
• Maintain documentation for audit readiness.
• Monitor industry best practices and regulatory developments.