Teller, Customer Service​/HelpDesk

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.

• Introduce and refer customers to the platform through routine interactions
• Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program.
• Follow company policies and procedures, regulations and security procedures, and completes necessary documents.
• Use the provided electronics to document all transactions during their shift.
• Reconcile all transactions during and at the end of their shift.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Resolve basic customer complaints.
• Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

• Complete assigned daily planning activities.
• Act as a digital ambassador to transition customers to digital solutions.
• Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.

• Ensure compliance with applicable federal, state and local laws and Regulations, and Comerica's policies and procedures.
• Ensure compliance and completion of necessary compliance related training.
• Adhere to all Banking Center Risk Assessment and Compliance Standards.
• Control and mitigate losses by following policies and procedures.

• Consistently impact the efforts that improve Banking Center Collaboration.
• Identify opportunities to add value to customers by introducing them to partners.