Patient Access Registration

Patient Access Registration – Corewell Health

As an Acute Care Hospital Registrar 1, you will ensure the registration and admission process goes smoothly for our patients. Under the direction of the Patient Access Registration Front Line Manager, you will obtain accurate clinical and insurance data, collect co‑pays and deductibles, and perform initial financial screening on all self‑pay and out‑of‑network patients. Exceptional customer service is essential and will help make a difference in the lives of our patients.

• Greet customers promptly with a warm and friendly reception. Direct patients to the appropriate setting, explain and apologize for any delays, and maintain professionalism and diplomacy at all times.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record – EMR). Collect and document all required demographic and financial information. Appropriately activate, convert and discharge visits on EPIC.
• Accurately and efficiently perform registration and financial functions: thorough interviewing techniques, register patients in appropriate status, follow registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtain the appropriate forms and scan them into the medical record as per department protocol.
• Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC and document correct insurance order. Apply recurring visit processing according to protocol.
• Verify patient information with third‑party payers, collect insurance referrals and documents on EPIC, and communicate with patients and physicians or offices regarding authorization or referral requirements.
• Review, obtain and witness hospital consent forms and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity, provide cost estimates, collect and document Advance Directive information, and manage Medicare-related documentation and notifications as required.
• Financial advocacy:
  Screen all self‑pay and out‑of‑network patients using EPIC tools, provide information for follow‑up and referral to the Financial Advisor, initiate payment plans and explain applicable government and private funding programs and discounts.
• May issue receipts and complete cash balance sheets where appropriate. Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicate with physician or office staff as necessary to clarify, determine and document ICD‑10 codes, and perform medical necessity checks and issue ABN as appropriate for Medicare primary outpatients.
• Affix wristbands to patients, prepare patient charts, maintain inventory of supplies, and prepare miscellaneous reports and schedules.
• Facilitate scheduling in identified areas for ancillary testing and mark duplicate medical records for merge.
• May act as a preceptor to a newer staff member.
• Maintain or exceed department‑specific individual productivity and collection targets, quality audit scores for accuracy and productivity, and registration/insurance verification standards.
• Provide excellent service to clinical and downstream departments and physicians and contribute to process improvement activities.
• Perform clerical duties, including typing, filing, mailing, calling patients, faxing, receiving payments, and funding applications.
• Maintain or exceed Corewell Customer Service Standards of Service, Ownership, Attitude, and Respect.
• Remain compliant with regular TB testing and flu vaccination per Hospital requirements.

• High School Diploma or equivalent.
• 1 year of relevant experience in a customer service role or health care industry.

Corewell Health is committed to cultivating and investing in its team members, delivering personalized health care to patients, members, and communities, and continually advancing health, humanity, and hope.

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
• Discounts directory on various services.
• Optional identity…