Blood Collection – Customer Service

Overview

Blood Collection Staff – Customer Service. Join to apply for the Blood Collection Staff – Customer Service role at American Red Cross.

We provide Paid-Training – no prior medical experience required. Joining the American Red Cross is a mission-based opportunity to contribute to the nation’s top humanitarian organization, with a focus on helping people and communities.

Where your career is a force for good.

When you join our team you will use healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at collection sites in local communities, creating a welcoming environment for volunteer donors, and following safety procedures while collecting lifesaving blood donations delivered to hospitals. The Red Cross offers paid phlebotomy training with opportunities to grow your healthcare skills and career within the organization.

To learn more about being a phlebotomist and the impact you can make in this position, watch the video /lifesaving role.

• Take time to personally connect with donors, listen to their stories, and help them understand how impactful their donation is.
• Collaborate with teammates to create a welcoming environment so volunteer donors feel comfortable returning.
• Be detail-oriented to ensure blood collected meets goals, regulatory requirements, and can be safely transfused.
• May drive Red Cross vehicles and work with the team to set up and tear down equipment at donation sites. Position may require a minimum height of 60 inches to operate Red Cross vehicles safely.

Standard Schedule info and locations are provided to meet donor/community needs, including variable schedules, rotating weekends, and potential overnight travel in some locations. Schedule is provided two to three weeks in advance.

• Starting rate $19.00/hour.

• High school diploma or equivalent required
• Customer service experience and effective verbal communication skills
• Current, valid driver's license with a good driving record
• Physical requirements:
  
  ability to lift, push or pull heavy objects, good manual dexterity, ability to sit or stand for long periods, and adaptability to long irregular hours and frequent schedule changes. Minimum height of 60 inches may be required for vehicle operation
• Ability to work as part of a team to set up and tear down equipment for mobile blood drives
• Basic computer skills; proficient with Microsoft Office applications

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Prior leadership experience

• Medical, Dental, and Vision plans
• Health Savings Accounts & Flexible Spending Accounts
• PTO starting 15 days/year (based on job type and tenure)
• 11 paid holidays
• 401K with up to 6% company match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance:
  Short + Long Term
• Service Awards and recognition

Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered in accordance with applicable fair chance laws.

To view the EEOC Summary of Rights, visit the official site. If you are interested in volunteering, visit redcross.org/volunteer today to learn more about our most-needed volunteer positions.