Registrar, Healthcare, Healthcare Administration

Job Summary

As an Acute Care Hospital Registrar 1 at Corewell Health, you will ensure registration and admission processes run smoothly for patients. Under the direction of the Patient Access Registration Front Line Manager, you will obtain accurate clinical and insurance data, collect co‑pays and deductibles, and perform initial financial screening on all self‑pay and out‑of‑network patients. Exceptional customer service is essential and helps improve the lives of our patients.

• Greet customers promptly with a warm and friendly reception; direct patients to the appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following specific standards as defined in the department professionalism policy.
• Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record‑EMR). Collect and document all required demographic and financial information. Appropriately activate, convert, and discharge visits on EPIC.
• Accurately and efficiently perform registration and financial functions: conduct thorough interviews, register patients in appropriate status, follow registration guidelines while ensuring accurate and timely documentation of demographic and financial data; obtain the appropriate forms and scan into the medical record as per department protocol.
• Scrutinize patient insurance(s), identify the correct insurance plan, select appropriately from EPIC and document correct insurance order. Apply recurring visit processing according to protocol. May facilitate use of electronic registration tools where available (Kiosks, etc.).
• Verify patient information with third‑party payers. Collect insurance referrals and documents on EPIC. Communicate with patients and physicians/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary.
• Review, obtain, and witness hospital consent forms and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Provide cost estimates. Collect and document Advance Directive information, educating and providing information as necessary. Collect and document Medicare Questionnaire, issue Medicare Inpatient Letter & Medicare Off‑site Notifications as required by Government mandates. Scan appropriate documents. Manage all responsibilities within compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
• Financial Advocacy:
  Screen all self‑pay and out‑of‑network patients using EPIC tools. Provide information for follow‑up and referral to the Financial Advisor as appropriate. Initiate payment plans and obtain payment. Inform and explain to patients/families all applicable government and private funding programs and other cash payment plans or discounts. Incorporate POS (point of service) collection processes into daily functions.
• May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely.
• Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine and document ICD‑10 codes. Perform medical necessity check and issue ABN as appropriate for Medicare primary outpatients.
  
  Note:
  
  excluding lab‑only outpatients effective September.
• Affix wristbands to patients, prepare patient charts. Manage/prepare miscellaneous reports, schedules, and paperwork. Maintain inventory of supplies.
• May facilitate scheduling in identified areas for ancillary testing.
• Mark duplicate Medical Records for merge: identify potential duplicate records to determine that the past and current records are truly the same. Utilize all system resources and contact patient if necessary.
• May act as a preceptor to a newer staff member.
• Maintain or exceed the department‑specific individual productivity standards, collection targets, quality audit scores for accuracy productivity, collection, and standards for registrations/insurance verifications.
• Provide excellent service to…