VP of Market Operations

Overview

The VP of Market Operations is a key member of Together Women’s Health (“TWH”) management team. This position reports to the COO and is responsible for the oversight of TWH day-to-day practice clinical and nonclinical operations. The VP of Operations provides direction to the field management team of TWH and Practice Medical Directors to ensure clinical and financial practice performance, while ensuring safe and efficient patient care.

This position collaborates with the COO, the VP of Strategic Operations, functional department leads and practice management to resolve operational issues, identify and develop plans to capitalize on practice growth and EBITDA opportunities, monitors and executes action plans to maintain / improve employee and patient satisfaction in alignment with TWH’s mission and values. Position has practice budget and P&L accountability.

• Develop and execute annual operating plans and goals for Together Women’s Health clinics:
• Use data to track and optimize practice performance for key operational and financial KPIs.
• Analyze current center trends impacting net promoter score “NPS”.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Fulfill operational improvements, communications, and other general management responsibilities.
• Lead the creation and implementation of standardized processes and procedures for TWH.
• Deliver organic growth at the clinic level.
• Lead Regional Directors (RD) to develop positive work relationships with all levels of management and other departments; work collaboratively with accounting, finance, marketing, RCM, HR, and business development teams.
• Develop and maintain effective relationships with physicians consistent with TWH code of conduct and compliance commandments.
• Build and maintain a team of knowledgeable, skilled team members who function in compliance with TWH mission and values.
• Provide leadership to RD and Practice Manager direct reports and Practice Medical Directors.
• Lead team member development processes including mentoring, coaching, training, and modeling appropriate leadership behaviors.
• Assist direct reports in overcoming any organizational obstacles encountered.
• Develop and foster a positive, fulfilling work environment within the practices, teams, and regions.
• Develop and ensure effective implementation of all corporate programs including but not limited to annual manager bonus process, awards and goals, continuous improvement initiatives, and more.
• Identify and implement staffing plans that enable all direct reports to excel in their assigned roles in a team environment.
• Review, analyze and implement staffing plans that promote the most effective use of teammates.
• Responsible for hiring, retention, performance development, performance management, team member relations, disciplinary action and termination.
• Collaborate with the VP of Strategic Operations on the planning for Large Capital Projects supporting new De Novo Locations and implementation of Service Line Expansions and or new or replacement equipment installations.
• Accountable for practice budget and P&L responsibilities.
• Create alignment amongst the partners within the business.

• Proficient computer skills and proficiency in Microsoft Excel, Word, Outlook and PowerPoint.
• Strong focus on process and efficiency gains.
• Demonstrated experience and track record of successful fiscal and operating management experience.
• Ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility.
• Ability to work independently, delegate appropriately, and manage performance of others to meet set deadlines and deliverables.
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization.
• Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile.
• Demonstrated empathy and respect for teammates and patients.
• Strong…