Service Coordinator

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The Service Coordinator serves as the operational backbone of the service department, handling job scheduling, customer communications, work order management, billing, and coordination with technicians and the parts department. This role ensures that the service work is executed efficiently, accurately billed, and delivers a positive customer service experience.

TPG Marinas is a nationwide owner and operator of marina businesses and other waterfront real estate. We have evolved our approach to marina management through over 30 years in the hotel and hospitality industry. Whether we are an investor, owner or third‑party operator, TPG Marinas is committed to bringing success to capital partners as entrusted stewards of marina business and waterfront real estate assets.

Spicer's Marina and Noank Shipyard are neighboring marinas in Noank, CT.

• Serve as the primary point of contact with customers seeking service, interacting with and listening to their questions and concerns, providing timely responses and excellent customer service with dignity and respect to all clients, internal and external.
• Advise customers about necessary service for routine maintenance.
• Determine all maintenance needs, accurately document customer service requests, schedule service and ensure clear expectations.
• Create, track and close work orders in the marina's service software.
• Assign jobs to technicians in coordination with the Regional Service Manager.
• Ensure labor hours, parts used, and service notes are properly entered.
• Monitor the WIP to ensure aging jobs progress toward completion and provide timely updates on work orders.
• Schedule and confirm appointments with customers.
• Perform and/or manage quality control procedures.
• Greet and respond to member questions and needs via phone, email and in person in a courteous and friendly manner, fluent in service needs/troubleshooting.
• Maintain a pleasant aesthetic of the reception/workspace.
• Follow and promote a safe working environment.
• Check progress of repair throughout the day; contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performed.
• Coordinate with Service Manager to ensure customer accounts meet financial obligations.
• Basic accounting knowledge; understanding of accounting and electronic payment systems is beneficial. Service writers often handle cost estimates, invoices, and warranty information.
• Manage daily and weekly technician schedules, lift and yard activity required for haul‑outs or launches, and monitor and adjust workloads based on availability and skillset.
• Ensure work orders are completed correctly and timely, generate invoices, and work with accounting to support AR collection efforts, flagging billing discrepancies and facilitating resolutions.
• Maintain accurate records in service software, running reports as needed to support tracking, WIP management and AR aging.
• Assist in parts ordering and coordination when needed.
• Follow TPG safety and environmental rules; willingness to take training.
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
• Report all accidents, injuries, spills and near misses immediately.
• Perform any other duties as assigned by TPG Marinas and the direct manager.

• Eagerness to engage in a growing, fast paced, industry‑leading company.
• Consistently treat others with dignity and respect.
• Serve others with humility and a positive attitude.
• Demonstrate a bias toward action.
• Communicate effectively and courteously with teammates and members.
• Follow policies and procedures while proactively seeking new and better ways to accomplish duties.
• Show resolve and overcome difficulties positively and productively.
• Provide a responsive, high level of service to the team and members.
• Put forth extra effort to accomplish duties.
• Adapt quickly and efficiently to changing priorities to meet company or member needs.

• High school diploma, associate…