Field IT Engineer: Windows 11 Upgrade & Support

Required Skills /

Experience:

· 3–5 years of relevant IT support, desktop engineering, systems support, or infrastructure experience, including:

· Strong Windows 10 and Windows 11 troubleshooting experience

· Windows workstation installation, configuration, and administration

· Software installation and troubleshooting

· Hardware and peripheral troubleshooting

· Windows device drivers and Device Manager

· Active Directory and domain-joined workstation concepts

· Network troubleshooting fundamentals including TCP/IP, DNS, DHCP, and network shares

· User/group permissions and local security concepts

· Application and operating-system compatibility troubleshooting

· Backup, restoration, and data migration fundamentals

· Ability to interpret technical documentation and execute defined technical procedures

· Strong documentation and technical communication skills

· Ability to independently troubleshoot technical issues and escalate appropriately

· Ability to work with application owners, infrastructure teams, vendors, and end users

· Ability to work onsite and support scheduled deployment activities as required

Job Responsibilities:

· Perform technical assessments of existing Windows 10 workstations to determine Windows 11 upgrade or replacement requirements.

· Capture and maintain workstation information including asset details, operating system, installed applications, application versions, connected instruments/peripherals, interfaces, and other information required by the project assessment process.

· Assess hardware and software readiness for Windows 11 and identify potential compatibility issues requiring remediation or vendor confirmation.

· Support replacement of legacy workstations with enterprise-standard Windows 11 computers where in-place upgrades are not appropriate.

· Build, configure, and prepare Windows 11 workstations according to approved enterprise standards and project procedures.

· Install and configure business, laboratory, instrument-control, and supporting software using approved installation packages and vendor documentation.

· Support migration of required application configurations, local data, instrument configurations, communication settings, and other approved system components from existing workstations.

· Verify connectivity between Windows 11 workstations and attached instruments, peripherals, network resources, application servers, databases, printers, file shares, and other required services.

· Perform technical troubleshooting of Windows, drivers, services, application installations, network connectivity, permissions, device communications, and peripheral compatibility issues.

· Coordinate with software and instrument vendors when Windows 11 compatibility, supported application versions, installation requirements, licensing, drivers, or upgrade procedures require confirmation.

· Support pre-upgrade backup activities and ensure appropriate recovery or rollback provisions are available before production system changes are implemented.

· Execute workstation upgrade and replacement activities using approved implementation procedures, change controls, work instructions, and project schedules.

· Support Active Directory/domain integration and implementation of applicable enterprise security and endpoint-management requirements.

· Coordinate with infrastructure and cybersecurity teams for endpoint configuration, security agents, network requirements, firewall requirements, access groups, and other enterprise services when required.

· Support application owners and end users during post-upgrade functional verification.

· For validated or regulated systems, work with Validation and Quality resources to provide technical information and execution support required for qualification and…