Retail Material Handler

Retail Material Handler P/T — Goodwill of Southern New England

Hourly Pay Range: $16.94 – $22.70

• Tuition and gym reimbursement
• Emergency assistance funds
• Paid time off
• Referral bonuses
• Retirement plan contributions

Responsible for the movement of materials at Goodwill Store or Outlet to include loading and unloading of trucks, assisting customers with donations and purchases, preparing donated goods for processing and display, and disposal of non-saleable goods and waste. Works under the direction of the Store Manager or Outlet Manager.

Will typically be required to work regular weekend (Saturday and Sunday), holiday and evening hours customary to the retail trade. May be cross‑trained to perform duties of a Janitor, Retail Material Sorter, and Sales Associate based on business necessity.

• Follow verbal instructions or read work orders to determine materials and containers to be moved.
• Assist donors by carrying donated merchandise from their vehicle into the store; assist customers by carrying heavy or bulky purchases to their vehicle.
• Sort, price, and grade newly arrived goods.
• Convey materials to and/or from storage or work areas to designated areas using hand truck, carts, pallet jack, or straddle stacker.
• May use equipment to handle, move and/or dispose of materials, including trash compactor and tipping equipment.
• Stock shelves, counters, and tables.
• Count, weigh, and record the number of units of material moved or handled and prepare inventory of stock as required.
• Assist in preparation of all shipping documentation for materials being shipped from premises.
• Ensure contents of crates are clearly labeled and install strapping, bracing, or padding to prevent shifting or damage in transit when loading Goodwill trucks for pickup or delivery.
• Lift heavy objects by hand and maintain a clean work area, machines, and equipment.
• Assist at designated retail outlets to sort, move or set up fixtures, move donated goods, and other related duties as assigned.
• Remove snow or ice from sidewalks and surrounding grounds to ensure a safe environment for staff, customers, visitors, and clients at any Agency location, as assigned.
• Perform related duties as required or assigned by supervisor.

Ensure that customer drop‑off and donation center is kept clean, organized, and free of safety hazards along with adjacent production and processing areas.

Immediately report all unsafe conditions and any suspicions or allegations of fraud to supervisor.

High school diploma or GED preferred, not required; one to three months of related experience or training; or equivalent combination of education and experience.

• Students under 18, still enrolled in high school, may be hired for part‑time positions but may not operate compactor, floor cleaning machine, straddle stacker or any other hazardous equipment and must abide by CT DOL regulations regarding hours of work for minors.

Ability to read and comprehend simple instructions, short correspondence, and memos; ability to communicate with customers in one‑on‑one situations.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with standardized situations with only occasional or no variables.

Ability to operate hand truck.

Must regularly stand and use hands to finger, handle, or feel. Frequently walk, reach with hands and arms, talk or hear; occasionally climb, balance, stoop, kneel, crouch or crawl; regularly lift and/or move up to 25 pounds and occasionally up to 100 pounds; regularly push crates that may weigh up to 600 pounds on flat or sloped surfaces. Must place large objects on the sales floor using a hand truck whenever possible and seek assistance when lifting such objects.

Required vision abilities include close vision, distance vision, and color vision.