Customer Service Representative

Overview

Job Title:

Customer Service Representative

Reports to:

General Manager & COO

Job Summary:

The customer service representative is responsible for obtaining new business for the company from incoming calls while maintaining an existing customer base. The qualified candidate will be a self-starter with excellent organizational skills and good time management skills. They must possess a working knowledge of Microsoft Office applications and be somewhat “tech savvy”. They need the ability to have a flexible schedule as some events could require them to be available outside of normal office hours.

This position will report directly to the General Manager.

• Customer Service:
  Communicate with current customers to make sure we meet their expectations and service needs.
• Providing quotes to customers that contact us for service; use information gained from customers to help identify areas where we could improve our service and sharing this information with the Operations staff
• Documentation and Reporting:
  Run daily, weekly, and monthly reports that are necessary to provide the data to help determine sales achievements as well as container utilization.
• Compile data from reports and provide this information to the management team so that they can develop policies and pricing to help maintain profitability
• Inventory Management:
  Work with the dispatch office to determine the availability of containers that can be sold to potential customers.
• Communicate with dispatch to see which customers are not utilizing containers on site and work with those customers to get those containers moving
• Other Duties:
  Work with the accounting department to help collect unpaid invoice balances
• Create social media posts to be placed on various company social media platforms
• Forward leads captured via incoming calls and website requests to the outside sales representative for followup communications

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Construction

Note:

This description consolidates the role information and removes unrelated boilerplate while preserving the core responsibilities and qualifications described above.