Customer Service Representative

At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and seek solutions for our business every day. Our employee-owners are driven to help our company grow. We're personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an Employee Stock Ownership Plan (ESOP) model in 2014 to give our employees control of FST's success.

Responsibilities:

• Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questions
• Oversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flow
• Handles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they arise
• You will need to be able to properly communicate and escalate information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisions
• You need to be able to accurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiency
• You will be held accountable to comply with all defined business process and the utilization of all technology platforms, as defined by FST

Requirements:

• Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and Innovative
• Take ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers
• 2+ years of customer service experience (distribution or logistics experience preferred)
• Strong ability to multitask
• Proven accuracy in reporting and data entry
• Strong written and verbal communication
• Time management and strong problem-solving skills
• Intermediate Word, Excel, and Outlook experience
• Strong collaboration to work as OneFST
• Critical and broad thinking for the good of the organization

Disclaimer:

This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employment

FST Logistics is an equal opportunity employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.