Service Account Supervisor

Our company continues to grow across all of its locations. We’re looking for people who share our commitment to excellent customer service. See our job openings below.

Our sales team is committed to fostering strong relationships with customers and partners while driving equipment, parts, and service sales. They utilize their industry expertise and market insights to offer customized solutions, helping businesses secure the necessary material handling equipment.

Our parts team excels in selling parts to internal and external customers through various channels, including over the counter, phone, and online. They enhance our core business performance by supporting operational success and fostering strong customer relationships.

• Life & Disability Insurance
• 401(k) retirement plan with company match
• Holiday pay & PTO
• Sick time (California)
• Paid maternity and paternity leave
• On-the-job training
• Tuition Reimbursement
• Leadership Development Initiative
• Discounts with GM and Ford Manufacturers
• Paid training advancement to Journeyman Level
• Tool Loan Program
• Safety Eyewear Reimbursement
• Company-provided vehicle and phone

Customer-focused, can-do spirit. Committed to supporting the stakeholders.

Exhibit intellectual curiosity and continuous self-development both professionally and personally.

Act with honesty, respect, trust, and thoughtfulness for all coworkers, customers, and partners; believe in Forklifts Group Vision and Mission.

Support and participate in activities and initiatives that help others.

Location: Grove City, OH

Job :450

# of Openings:1

Dealership

Location:

Grove City, Ohio

Salary Range: $60,000 - $75,000 + Quarterly Bonus Opportunities

FLSA Status:
Exempt

JOB SUMMARY

The Service Account Supervisor leads our team of technicians, assigns/schedules/dispatches daily service, champions customer service, and is responsible for the financial results of the operation. This role is a key leader for our operations managing all aspects of the technicians’ hiring, orientation, onboarding, and performance, working with them to achieve great customer service and adherence to the organization’s mission, vision, and values.

This individual is a great team player with their team and the other key departments that rely heavily on the service department.

ESSENTIAL FUNCTIONS

• Fosters a positive work environment for technicians adhering to our mission, vision, values.
• Manages and dispatches assigned technicians to ensure effective completion of day-to-day service.
• Coordinates technician schedules to align customer account needs and technician capabilities.
• Schedules monthly preventive maintenance to ensure PM completion rate goals are met.
• Utilizes a proactive approach to customer service, anticipating needs and potential issues; resolves customer complaints in a timely manner.
• Works with technicians to resolve problems in order to complete every job assigned.
• Manages overall job progress, ensuring technicians diagnose problems within two hours of arrival at customer locations. Escalate problems for troubleshooting when required.
• Regularly reviews and maintains appropriate technician billable rates.
• Monitors technicians’ timecards, maintaining accurate records for customer invoicing.
• Ensures technicians follow all work order procedures, accurate time and parts on the job, fill out PM checklists, obtain customer signatures, close out the day, and complete jobs.
• Performs monthly field audits to ensure the safety of on-site technicians; utilizes these opportunities to communicate with customers about their current level of service; documents field audits using the proper forms and customer communications.
• Responsible for booking…