Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our company values people helping people and a high-performing, connected culture where everyone belongs.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices.
• Lead daily team meetings, communicate essential information to tax office associates, and manage office staffing, operations, and logistics across multiple offices with support from Associate Team Leaders.
• Travel between offices as required.
• Start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evenings and weekends as needed; in-person role (not remote).
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, after completing the required tax coursework or assessment where applicable.

• People management experience with the ability to grow and develop associates.
• Aptitude for executing growth plans and fostering a growth culture.
• Strong decision-making and judgment skills; ability to perform in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with relevant experience.
• Successful completion of the HR Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

H&R Block is committed to the total well-being of its people. Our benefits can help associates with health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program (Better You) to help build healthy habits.
• Neurodiversity and caregiver support.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k and Employee Stock Purchase Plan.
• Check all benefits at

H&R Block is committed to a Connected Culture where trust, care, and connections help everyone belong. You will be in an exceptional work environment recognized by Best Companies lists and surrounded by colleagues dedicated to helping each other grow.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not a guarantee of employment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail