Systems Administrator

Systems Administrator Setting/

Hours:

100% In-Office | 8-5 Join trak group in partnering with a growing client in Grove City, Ohio, that’s expanding its Shared Services team.

Website Summary Trak group is partnering with a growing distribution client seeking a hands‑on Systems Administrator to provide on‑site IT support at its Grove City, Ohio, facility. This position combines Tier 1 and Tier 2 technical support, systems administration, network troubleshooting, and infrastructure maintenance to ensure smooth daily operations across a fast‑paced warehouse environment. The ideal candidate has strong experience supporting Windows and macOS environments, Google Workspace, Jump Cloud, and IT ticketing systems.

This role requires excellent customer service skills, technical troubleshooting abilities, and a proactive approach to resolving IT issues for both local and remote employees.

Serve as the primary on‑site IT contact for hardware, software, and technical support requests. Provide Tier 1 and Tier 2 troubleshooting for Windows and Apple devices. Diagnose and resolve hardware, operating system, application, and user access issues. Support employees through walk‑in requests, remote assistance, and helpdesk tickets. Manage, prioritize, and resolve support tickets using Fresh Service. Maintain accurate ticket documentation, status updates, and SLA compliance.

Provide professional, patient, and customer‑focused technical assistance.

Manage user account provisioning, deprovisioning, and access permissions. Administer Google Workspace and Jump Cloud environments. Troubleshoot authentication, account access, and group permission issues. Support desktop and laptop hardware configuration, maintenance, and troubleshooting. Maintain technical documentation, standard operating procedures, and knowledge base resources.

Troubleshoot wired and wireless network connectivity issues. Support network environments involving TCP/IP, DNS, DHCP, VLANs, and Wi‑Fi. Perform routine maintenance on servers and network equipment. Support firmware upgrades, security patching, and hardware maintenance. Assist with network troubleshooting and infrastructure reliability. Support warehouse technology, including network‑connected devices and printers. Identify recurring technical issues and recommend improvements to system reliability and performance.

Provide hands‑on technical support within an active warehouse and distribution facility. Troubleshoot technology issues that may impact daily warehouse operations. Coordinate with internal teams to minimize system disruptions and downtime. Maintain an organized and efficient IT support environment. Support ongoing improvements to technical processes and IT service delivery.

• 4+ years of hands‑on IT support or helpdesk experience, including Tier 1 and Tier 2 troubleshooting.
• Strong technical knowledge of Windows and macOS operating systems.
• Experience troubleshooting desktop and laptop hardware, software, and user access issues.
• Proficiency administering Google Workspace.
• Proficiency administering Jump Cloud.
• Experience using Fresh Service or a similar enterprise ITSM/ticketing platform.
• Strong understanding of networking fundamentals, including: TCP/IP DNS DHCP VLANs Wi‑Fi Hands‑on experience troubleshooting wired and wireless network connectivity.
• Experience performing routine server and network hardware maintenance.
• Familiarity with firmware upgrades, security patching, and hardware servicing.
• Experience managing user accounts, permissions, and access provisioning.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent written…