Logistics Operations Specialist

Tosoh Bioscience, Inc., based in Grove City, Ohio is a U.S. subsidiary of Tosoh Corporation's Bioscience Division, headquartered in Tokyo, Japan. Established in the United States in 1989, Tosoh Bioscience has become known throughout the Americas for providing sophisticated diagnostic systems to doctor's offices, hospitals and reference laboratories. Tosoh remains at the forefront with a world class network of research facilities, scientists, engineers and customer support specialists.

Summary Under the administrative direction of Supply Chain Management, the Logistics Operations Specialist provides support to Tosoh Bioscience, Inc.’s internal and external customers by coordinating the storage, handling, and movement of goods. This role ensures compliance with regulatory requirements, maintains accurate documentation, and delivers exceptional customer service. The Operations Specialist leverages in-depth knowledge of company products to process customer inquiries and orders, manage customer files, and facilitate efficient operational workflows.

Position Profile Full-Time, Non-Exempt Reporting Relationships The Operations Specialist reports to Supply Chain Management. This position does not have any supervisory responsibilities.

Major Duties and Responsibilities Inventory management

Collaborate with the Inventory Planner to monitor stock levels and to optimize inventory to prevent shortages or overstocking.

Enter purchase orders to various suppliers, help maintain records and build and maintain strong relationships with suppliers

Receive, inspect, and verify incoming products.

Stock inventory items.

Inspect, rotate, and verify inventory levels.

Conduct weekly cycle counts.

Conduct annual physical inventory count.

Complete receiving paperwork.

Execute and support all aspects of warehouse operations to facilitate the seamless flow of materials from receipt through customer delivery

Logistics and Transportations Partner with the Logistics Coordinator to manage shipping schedules, pick and pack instrument orders, and select cost-effective carriers for timely delivery.

Pick, pack and ship duties under the directions of the Warehouse Team Lead Assist with Import for Export (IFE) while maintaining proper records

Assist with the inbound receiving process

Provide support on cross-functional projects and continuous improvement initiatives

Customer Operations:

Receive and process customer inquiries and orders

Answer customer inquiries concerning product availability, price, shipping, returns or other topics.

Enter customer orders received via phone, fax, or electronically into MAS
500, Sage, Salesforce, and EDI.Resolve customer complaints, process special orders, and process customer returns.

Process customer requests for Certificates of Analysis or Material Safety Data Sheets.

Follow up with customers and suppliers concerning order status or other inquiries.

Generate Warehouse Pick Lists, and Other Reports.

Check orders for accuracy.

Process customer credit card payments.

Provide cross-functional support within the Supply Chain department as needed.

Maintain Records & Files:

Maintain both electronic and paper customer records according to established procedures.

Receive, file and maintain MSDS, Certificate of Analysis files for products, and other documents as required.

Support the development, maintenance, and continuous improvement of controlled documentation and processes

Education

High school diploma or equivalent required.

Skills and Qualifications Minimum one year of experience as Tosoh Customer Operations Specialist General knowledge of Import for Export processes

Commitment to quality, accuracy, and service.

Basic computer skills and demonstrated experience with Microsoft Office software and email applications.

Working knowledge of Tosoh Bioscience, Inc. products.

Working knowledge of life science, medical, and pharmacy related products.

Ability to interact in a highly professional and effective manner with customers and coworkers from all areas of Tosoh Bioscience, Inc.

Highly effective problem solving, communication, organizational, and time management skills.

Basic mathematic skills including adding, subtracting, multiplying, and dividing whole numbers, fractions, and decimals

Effective interpersonal and communication skills

Physical Requirements Ability to use hands and arms in handling, installing, positioning, and moving materials, and manipulating objects and materials.

Ability to stand, walk, stoop, kneel, and crouch for extended periods of time

The…