Transportation Network Coordinator

Load Planner - Transportation Network Coordinator

Summary : The Load Planner - Transportation Network Coordinator is at the very center of a fast-paced strategic environment. Our customers require individuals who think strategically and plan ahead of rapidly changing situations while maintaining a positive team oriented attitude. Logistics Coordinators must be organized and engaged with the team.

• Manage asset utilization and drivers to ensure a high delivery of customer service and fleet profitability.
• Build and match planned freight to day cabs or condo trucks and drivers.
• Review PTAs and driver's requests for time off or home time in planning loads for same day or next-day dispatching. Schedule work and assign tasks to drivers.
• Coordinate with others in the department for awareness of driver, freight, and asset availability. Identify concerns with drivers who may need additional support, coaching, or disciplinary action to supervisors and managers.
• Coordinate with Maintenance on trucks out of service or returning to service to plan and dispatch accordingly.
• When available from customers, plan for future freight.
• Track drivers, loads and receivers to ensure dispatching is able to continue to run as planned.
• In a Dedicated environment, coordinate backhauls to meet customer's needs and keep freight, trucks, and trailers moving consistently.
• Maintain frequent contact with assigned drivers, monitoring call-offs, fatigue concerns and equipment issues. In an OTR training environment, also includes ensuring trainees are working appropriately to next phase of training and placement.
• With team drivers, ensuring loads assigned are appropriate for teams and hours available.
• Monitor Hours of Service for dispatching and compliance.
• In an OTR training environment, efforts should be focused on routing trucks or drivers (solo) with capacity to a terminal for better efficiency.
• Handle urgent situations such as the need to recover truck, freight, or driver, traffic, weather conditions or other unforeseen circumstances that may prevent on-time delivery.
• Assist in orienting new drivers to fleets / accounts on proper ways to communicate, report to work, and other scheduling expectations.
• Work with drivers who have unique scheduling needs or issues that arise. Ensure coordination with supervisors and managers for special items such as leaves of absence, extended time off requests or concerns about meeting expectations.

• Maintain clear communication with drivers, customers and office staff.
• Able to handle multiple tasks and work effectively independently and in a team environment.
• Keep company leadership informed of any issues that may require their attention.
• Practice and observe safety rules and regulations and encourage others to do so at all times.
• Always conduct yourself in a manner that reflects a positive, professional image.
• Treat each individual with care, dignity, fairness, respect and recognition.
• Work productively and collaboratively with direct supervisor and peers.
• Display and encourage teamwork and willingness to be a problem solver. Provide excellent customer service.
• Adhere to all policies and procedures as set forth by the company and ensure that all employees are knowledgeable of and adhere to all standards set for by the company.
• Must be able to work with office equipment, utilizing computers for majority of tasks.

• Ability to work with office equipment, utilizing computers for majority of tasks and must be familiar with Microsoft Office suite of programs.
• Must have strong verbal and written communication skills.
• Organization and attention to detail are a must.
• High sensitivity to customer service and customer retention.
• Must be able to effectively manage time with daily and long-term tasks.
• Ability to work in a high-volume, fast-paced transportation environment.
• Knowledge of industry-specific IT programs helpful.

• Capable of hearing, with or without correction, sufficiently to perceive normal speaking levels and receive detailed information through oral communication.
• Position may involve kneeling, stooping, bending, pushing, lifting,…