Area Customer Experience Specialist - Groveport

Area Customer Experience Specialist - Groveport

Join to apply for the Area Customer Experience Specialist - Groveport role at Huntington National Bank

An Area Customer Experience Specialist (ACES) provides a best-in-class experience to both customers and colleagues, supporting branches within a region during their time of need. You will perform multi-branch support, gain experience with customer interactions across the region, and be an excellent resource for branch colleagues. ACES may travel between local branches and must be adaptable to working in different locations that can change daily.

Dependability is essential and you should have access to reliable transportation to facilitate working in multiple branches. ACES will be culture carriers, creating impact at each visited branch. The role includes a dedicated centralized leadership team for coaching and skill development to help progress colleagues in their career.

As a financial concierge for walk-in customers, you are responsible for retaining and growing consumer and business customer relationships by identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services. You will process customer transactions accurately and efficiently to provide exemplary customer service while educating customers on bank products, services, and technology. You will also support branch colleagues to provide consistent and seamless experiences.

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered daily to help customers achieve their financial goals.

• Provide coverage in all aspects of branch banking including customer transactions, servicing customer needs, and identifying opportunities to provide advice and guidance, referring customers to other areas of the bank as needed.
• Process customer transactions accurately and efficiently, maintain proper cash controls, and balance daily.
• Provide excellent customer service and effectively resolve customer issues.
• Educate customers on deposits, loans, and provide support for service or account maintenance issues.
• Educate customers on using bank technology (online, mobile, and ATM) to bank conveniently and manage their money.
• Adhere to all operational, security, risk, and regulatory policies and procedures.
• NMLS licensing available as part of career development;
  Notary licensing preferred.
• Be dependable and adaptable traveling to multiple branch locations throughout the week.
• Perform other duties as assigned.

• High School Diploma or GED
• Minimum of 1 year of customer service and branch banking experience

• Bachelor’s degree
• Cash Handling
• Career-minded individuals seeking to gain experience and build a career in banking
• Demonstrates acumen in banking, sales, investments, consumer lending, business banking, and customer service
• Military service in administration, contracting, civil affairs, or similar roles

Exempt Status:
No overtime eligibility.

Workplace Type:
Office

Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice:
Details available on Huntington's Career Website.

Note to Agency Recruiters:
Huntington will not pay a fee for unsolicited resumes. Recruiting agencies must have a valid Master Service Agreement and Statement of Work for consideration.