Client Services Representative - Groveport

Client Services Representative - Groveport

kdc/one Groveport, 4400 South Hamilton Rd, Groveport, Ohio, United States of America

Posted Friday, September 12, 2025 at 4:00 AM

KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America.

Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.

Hiring:
Client Services Representative

Kdc/one Groveport

Groveport, Ohio, Beauty & Personal Care Manufacturing

We’re looking for a Client Services Representative who thrives on solving problems, building relationships, and keeping things running smoothly from order to shipment.

• Become a key resource for customer support across shipping, purchasing, production, and accounting.
• Act as the customer’s voice within our site by advocating for their needs and ensuring satisfaction.
• Lead internal conversations to remove issues and improve service delivery.
• Own customer relationship, reviewing expectations, resolving issues, and escalating when needed.
• Balance customer needs with production realities by finding smart, efficient solutions.
• Manage and reconcile aged inventory, including billing for slow-moving or obsolete items.
• Handle miscellaneous billing with accuracy and timely documentation.
• Support internal teams with customer insights and updates.
• Partner with Quality and Shipping to ensure on-time delivery.
• Maintain confidentiality of sensitive customer and product data.
• Be flexible, support off-shifts and step in when needed.

• Bachelor’s degree in Business Management or related field
  preferred (or 5+ years of account management experience in lieu of a degree).
• Minimum of 3 years in customer service or account management.

Tech-savvy:
Comfortable with Microsoft Office, SAP, and navigating systems. Strong communication skills. Adaptable:
You thrive in change and can handle multiple priorities. You work well independently and collaboratively.

• Office-based with occasional time on the production floor.
• Must be able to lift up to 25 lbs occasionally.
• Expect a mix of sitting, standing, walking, and light physical activity.
• Exposure to motorized equipment like forklifts and pallet jacks.
• Climate-controlled environment with moderate noise levels.

Apply now and help us drive for excellence.

KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law.

I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.