Technical Trainer

The Technical Trainer prepares associates to perform safely, accurately, and confidently in live operations by delivering approved training content, hands‑on learning, systems training, cross‑training, and refresher training. Working under the direction of the site training leadership team, this role supports learner readiness, training preparation, and consistent execution of established operational standards.

Reports to:

Site Training Leadership

• Deliver approved training for new and existing associates through classroom instruction, demonstrations, guided practice, floor-based learning, hands‑on training, and other approved delivery methods.
• Create a supportive learning environment where associates can practice tasks, ask questions, receive coaching, and demonstrate readiness before moving into live operations.
• Deliver training using current approved Standard Operating Procedures, Work Instructions, and training materials.

• Deliver refresher and targeted retraining in response to process changes, performance gaps, audit findings, quality concerns, safety observations, or operational needs.
• Reinforce approved training standards through follow‑up observations, coaching, and targeted support.
• Share recurring performance or knowledge gaps with the site training leadership team to support follow‑up action and training adjustments.

• Maintain practical system and process knowledge to answer learner questions, recognize common errors, and provide effective coaching during training.
• Escalate system, access, or process issues to the site training leadership team for follow‑up.

• Embed approved safe work practices into classroom instruction, hands‑on learning, and operational practice.
• Escalate observed unsafe behaviors or unclear safety requirements to the site training leadership team.

• Conduct practical readiness observations based on established training and operational standards.
• Evaluate task execution, knowledge application, safe work practices, and demonstrated readiness.
• Provide clear coaching and feedback when associates do not yet meet training expectations.
• Escalate readiness concerns and follow‑up actions to the site training leadership team.

• Prepare classrooms, equipment, devices, materials, and learner resources before scheduled sessions.
• Maintain an organized, professional, and learner‑ready Training Center environment.
• Support scheduling, attendance management, and material preparation for training activities.
• Support learner setup, including ULM profiles, Yubi Key assignment tracking, and access readiness documentation.
• Monitor training equipment and supplies and communicate replenishment or maintenance needs.

• Identify gaps between approved training content and practices observed in live operations, and elevate them to the site training leadership team.
• Share learner feedback, observations, and lessons learned with the site training leadership team and other trainers.
• Suggest practical improvements to training delivery, activities, and learner support.
• Support training updates, startup activity, and network initiatives at other sites when assigned.

• Comfort explaining tasks clearly and coaching others one‑on‑one or in small groups.
• Willingness to lead classroom and hands‑on training sessions with support from the training team.
• Familiarity with warehouse, distribution, or fulfillment work.
• Care and consistency when completing training records, learner setup, and access documentation.
• Practical judgment when observing whether an associate is ready for operational…