Dir Patient Access Services WMCG

Join to apply for the Dir Patient Access Services WMCG role at Wellstar Health System.

Wellstar is committed to enhancing the health and well-being of every person served. We value compassionate service, continuous improvement, and respect for all voices.

The Patient Access Services Director reports to the Executive Director, Patient Access Services (ED, PAS), and has a dotted‑line reporting to the Hospital CFO, AVP or VP Finance. The role is typically hospital-based but may be assigned an administrative location. The Director ensures the daily operations of all PAS functions, integrates the department’s services with the hospital’s core functions, develops and implements policies, improves performance, and oversees staff orientation and education.

The Director promotes Well Star Health System and serves as a key liaison between Well Star Enterprise Support (WES) and the facility.

• Lead assigned patient access service areas, including pre-registration, benefit verification, pre-authorization, admission/registration, and service pre-payment.
• Model and uphold AIDET guidelines and excellent customer service standards.
• Serve as primary liaison between WES and the facility, maintaining customer relations with leadership, physicians, and office staff.
• Review performance metrics to ensure timeliness, accuracy, compliance, and standards fulfillment.
• Report significant issues to the Executive Director or AVP of PAS.
• Oversee daily operations, staying current with regulatory requirements and company compliance policies.
• Maintain quality review measurements and facilitate implementation of standard master files, processes, reporting, and education programs.
• Provide guidance on hiring, promotion, salary adjustment, and personnel actions.
• Develop specific objectives, budgets, and performance standards for each area of responsibility.
• Identify and implement process improvements to reduce costs and enhance services.
• Coordinate with outpatient clinics, ancillary services, physician practices, referral hospitals, community agencies, and Well Star bed control staff.
• Work with executive leadership, clinical directors, and physicians to address capacity issues and improve patient flow.
• Ensure compliance with state and federal regulations, including ABN, MSP, Advanced Directives, Patient Bill of Rights, privacy, and medical necessity guidelines.
• Lead HR functions such as interviewing, hiring, orientation, and performance evaluations.
• Manage schedules, timekeeping, attendance, and resource allocation.
• Monitor and improve collections processes, ensuring accurate variance reports and acceptable levels of at-service collections.
• Lead initiatives to optimize revenue, including POS collections improvement and denied claims reduction.
• Support physician liaison activities related to scheduling, financial clearance, and denial management.
• Participate in departmental and hospital meetings, committees, and special projects.
• Mentor and coach staff to promote effective leadership and accountability.
• Maintain privacy of patient personal/protected health information in accordance with HIPAA.

• Assist in developing and monitoring the facility PAS budget.
• Ensure monthly variance reports are accurate and thorough.
• Maintain collections at the time of service at acceptable levels.
• Collaborate with other department leaders to maximize cash flow and minimize wait times.
• Conduct initiatives on productivity, streamlining operations, and reducing error rates.
• Manage resources and supplies efficiently to deliver cost-effective services.
• Resolve claims, DNB, and patient work queues.
• Recommend staffing levels and staff competency.
• Control costs without compromising patient safety or quality of care.
• Drive POS collections improvement and reduce disputed claims.
• Represents the department at WHS meetings and functions.
• Oversee employee performance reviews, hiring, counseling, and promotions.
• Support department’s compliance with state, federal, and governing body requirements.
• Coordinate denial resolution and quality improvement initiatives.
• Analyze PI project results and implement changes for improvement.