Team Member, Petsense

Team Member, Petsense

Join to apply for the Team Member, Petsense role at Petsense by Tractor Supply.

This position is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while providing legendary customer service.

• Maintain regular and predictable attendance.
• Work scheduled shifts and be flexible for varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Perform a combination of the following duties 95% of the day:
  • Operate cash register/computer following cash handling procedures.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Complete Plan‑o‑gram procedures (merchandising, sets, and resets).
  • Assemble merchandise.
  • Perform janitorial duties.
  • Execute price changes/markdowns.
  • Assist customers with loading purchases.
  • Ensure the safety and well‑being of live animals; sanitize and maintain holding tanks and care for live animals as required.
  • Complete all documentation associated with any of the above job duties.
• Team Members may be required to perform other duties as assigned.

• No experience required; retail experience and/or pet/live animal knowledge is strongly preferred.
• High school diploma or equivalent preferred but not required; must be able to read, write and count accurately.

• Pet/Live Animal, pet food, pet product knowledge strongly preferred.
• Strong communication and problem‑solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Favorable indoor environment, moderate noise; indoor floors and outdoor lots are hard surfaces.
• Work shifts generally no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment and adhere to company safety training and guidelines.

• Position is non‑sedentary and requires moving throughout the store and outdoor areas quickly and safely.
• Operate equipment efficiently, safely, and accurately; provide the highest level of customer service.
• Occasional lifting or reaching merchandise overhead; frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders.
• Move throughout the store for an entire shift; access all areas safely.
• Operate store equipment such as computer and cash register.
• Read, write and count accurately.
• Communicate effectively with team members and customers.
• Process information through the point‑of‑sale system.
• Move and transfer live animals, equipment and merchandise up to 50 lbs.
• Successfully complete all required training and certification.
• Lift 50+ lbs.

This job description represents an overview of the responsibilities for the referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well‑being today and in the future.