Client Success Manager

# Applicant Portal:## Job Details:
Client Success Manager|  | Client Success Manager ||  |  ||  | What you will be doing    Client Success Management (45%):
Liaise with clients on a regular schedule, monitoring data needs and connecting them with data solutions from our Sigma portfolio  Conduct client training sessions for new and existing client users, tailoring sessions to individual user needs to ensure highest value capture for clients  Track and update the Sigma client list, including key data gatekeepers and Sigma power users within client companies  Communicate when new data is released, including data summary presentations and key insight reporting  Collaborate with internal Kynetec stakeholders, including the Sigma commercial team and global/regional key account managers within the wider organization to streamline client communication and track client needs      Insights Reporting (35%):
Product Strategy & Development:
Define product vision, strategy, and roadmap based on market trends, client needs, and competitive analysis  Market & Customer Insights:
Leverage market research to identify emerging opportunities, competitive landscape, product positioning and ensure our solutions address customer pain points effectively  Generate agricultural market insights based on data analysis of Kynetec product portfolio  Write reports on current agricultural trends, drivers and insights  Present market report findings to clients, virtually/in-person      Data Analysis (20%):
Plan, coordinate, and execute activities involving sigma Crop Subscription Services projects to produce high quality data and offer timely client support.  Conduct research needed to update code lists in a timely manner for each product release, to maximize data accuracy.  Develop questionnaires, discussion guides, and other survey tools as needed.  Program survey tabulation and statistical software for data manipulation and interpret results.  

Prepare data slide decks and presentations for studies.  Ensure that new initiative/project work is conducted and data delivered to clients on time.
Who we are looking for    Strong understanding of agriculture and agronomic practices in key crops and country markets  Knowledge of plant pathology, weed types and pests as related to agriculture  Familiarity with major PC software, including Microsoft Word, Excel, Access, PowerPoint; experience with Tableau and/or Power

BI a plus  Organizational skills to coordinate activities  Must be able to coordinate tasks from project start to finish  Must be attentive to details  Excellent verbal and written communication skills and interpersonal skills  Excellent analytical skills  Degree in Marketing, Agriculture (or relative)  Market Research experience is a plus  Experience in creating high-impact data visualization is a plus      Additional Notes:
Please note this role could be based in North America or Europe ||  |

About this Role:

This role would be joining our Agriculture Customer Insights Team. This position is full-time and permanent. Kynetec has an office in Guelph (Canada) or St. Louis (US) to allow for flexible hybrid working.
The Client Success Manager will provide strategic insights and support our agricultural clients in the delivery of our market research services. |
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