Product Manager – Digital Products (Telematics & Innovation)
Position Summary:
Lead the strategy and evolution of Skyjack's Elevate telematics platform and connected products. Own the Elevate product roadmap and serve as a key contact with Skyjack’s telematics provider.
Performance Expectations:
Define a clear product vision and prioritize enhancements based on customer value, business impact, technical feasibility, risk, cost, and global market requirements.
Coordinate product updates, issues, commercial requirements, technical changes, and continuous improvement activities.
Lead cross-functional Teams across all regions.
Establish product and service performance measures, monitor platform adoption and customer experience, and use data to improve reliability, usability, cost, and customer value.
Engage directly with rental companies, fleet managers, service teams, and end users to understand and respond to requirements.
Develop and deliver product demonstrations and training for Elevate and related digital services.
Maintain a working understanding of Skyjack machine control systems and available telematics data, including CAN bus signals, diagnostic information, asset status, location, utilization, battery or engine data, and service-related insights.
Coordinate API and data-integration requirements.
Monitor global requirements related to connected products, data access, privacy, cybersecurity, cellular connectivity, software lifecycle support, and digital product compliance.
Track market trends, competitor offerings, enabling technologies, and regulatory developments affecting construction equipment telematics and connected fleets.
Develop recommendations for product packaging, subscriptions, pricing, service levels, commercial terms, and value propositions in partnership with business leaders.
Represent Skyjack at customer meetings, supplier reviews, industry events, and relevant external working groups as required.
Support product launch, product improvement, and cross-functional development projects as they relate to telematics, innovation, connected products, or the application of new and emerging technologies.
Credentials:
University degree in Engineering, Computer Science, Business, Information Systems, or another relevant technical field.
Product management, digital product, telematics, IoT, connected equipment, fleet technology, or technical program experience.
Experience working with external technology providers and internal cross-functional teams through product development, release, and support activities.
Experience in construction equipment, rental, off-highway equipment, automotive, industrial IoT, or fleet management would be an asset.
Desired Characteristics:
Working knowledge of APIs, system integrations, data exchange, and cloud-based applications.
Understanding of CAN bus protocols and how it is used in connected equipment applications.
Understanding of cloud data streaming, databases, dashboards, data quality, and connected-product architectures.
Strong product leadership skills with the ability to balance customer experience, commercial value, technical complexity, risk, and delivery timing.
Excellent relationship-building skills and the ability to work effectively with customers, suppliers, technical specialists, support teams, and senior leaders.
Clear written and verbal communication, including the ability to explain technical topics to non-technical audiences and business needs to technical teams.
Strong problem-solving and issue-management skills, with disciplined follow-through during high-priority customer or platform issues.
Self-motivated, organized, detail-oriented, and able to manage multiple initiatives in a global environment.
Proficient with Microsoft Office products.
Able…
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