Business Process Analyst

Service Area: Infrastructure, Development, and Environment Department: Environmental Services Work Location: City Hall, 1 Carden Street Work Mode: Hybrid Job Type and Duration: Permanent, Full Time Vacancy Position Availability: 1 existing vacant position Salary Range: $68,625.65-$85,782.06
Affiliation: Non-Union Posting Period: October 19, 2026 to November 1, 2026 11:59 p.m.

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization.

Guided by the goals and objectives of the Future Guelph:
Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

The Business Process Analyst is responsible for the development and maintenance of business-related internal controls, processes, procedures and reporting systems. Reporting to the Supervisor, Business Services this position provides support for the efficient and effective delivery of business practices for Water and Wastewater Services. Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.

• Responsible for identifying, leading, and developing business improvement processes through the application of business improvement methodology, innovative and critical thinking, problem solving and analytical skills.
• Analyzes data, performance measures, goals, and objectives, and collaborates with departmental leaders to review existing business practices and processes for accuracy, effectiveness, and efficiency.
• Provides software application support, maximizes capabilities with existing and future software; develops and executes reports, reviewing for accuracy and resolving errors.
• Participates in strategic planning and business plan development for the team and division.
• Provides service and process recommendations to ensure tangible and sustainable benefits are realized and reported
• Conducts process improvements, identifies issues and builds solutions.
• Evaluates performance levels and champions the development of ideas that improve team efficiency and effectiveness.
• Builds strong working relationships and collaborates with internal and external partners and stakeholders to achieve business goals and objectives.
• Development and maintenance of the teams policies and procedures to ensure that all records are current and that all staff are up-to-date with new/revised policies.
• Manages and maintains the integrity of the Division’s records filing system, ensuring compliance with ensuring adherence to the records retention bylaw and legislative requirements while safeguarding…