Analyst, Client Support, Supply Chain

Job Overview

Reporting to the Customer Service Supervisor, this position is accountable for reviewing restaurant and other customer orders and responding to inquiries in a professional and timely manner. The emphasis is on accuracy, efficiency, customer service and timely communication with all business partners, including restaurant owners and managers, and all Distribution Centre staff.

• Excellent written, verbal, and telephone communication skills.
• Bilingualism in English and French is an asset.
• Excellent customer service skills.
• Strong organizational and interpersonal team skills.
• Intermediate computer skills (Word, Excel, Outlook); SAP experience is an asset.

• Work efficiently in a team‑oriented environment ensuring daily mandates and expectations are reached.
• Receive and process customer orders via Fresh Desk or by phone.
• Assist customers with restaurant orders and help resolve any issues.
• Identify and correct order errors.
• Ensure that orders are downloaded into WMS (warehouse inventory management system).
• Support restaurants with requests such as late order submission, item inquiry, invoice queries, processing of rush/add‑on orders, and ad hoc requests.
• Create and process restaurant return authorizations for products being returned to the Distribution Center for credit.
• Support drop shipments and promotion offerings.
• Process credits from electronic vouchers.
• Process 3PL orders.
• Process international orders.
• Process marketing, department, and employee orders.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment.

Accommodation is available for applicants with disabilities upon request.