Customer Success Manager

Founded in 1989 and built on a reputation of trust and dependability, Pu resource distributes natural products to over 3,000 independent and national retailers across Canada from three warehouses in Alberta, BC and Ontario. With over 3,400 natural & organic wellness products to choose from, we deliver full‑service solutions to support brands to grow their business in Canada. Pu resource is proud to be your dedicated Canadian partner in the natural products channel.

Our mission is to provide Canadians with natural products to optimize their health. To do this, we support our brands and retail customers with market leadership and exceptional customer service. The measure of our success is built on the growth of our partners and dedicated teams that create great customer experiences every day.

Customer Success Manager

Starting rate - $85,000 per annum

The Customer Success Manager is responsible for the delivery of exceptional customer service and the people-oriented leadership of the Customer Service, Order Desk, and Inside Sales groups to departmental and organizational goals.

• Ensure delivery of exceptional customer service
• Coach, train and manage team members
• Develop and monitor departmental KPIs in relation to the annual operating plan
• Continuously improve and monitor strong Field Sales support
• Develop and execute on product education strategies for the team
• Support strategies for achieving Inside Sales revenue targets
• Operate with strong ethics and a servant leadership approach

• Manage the Customer Success team and all related elements of order management, credits and returns, pricing, field‑sales support, recalls, complaints, GS1 and other external portals, CRM, inside sales, etc.
• Write and execute annual operating plans for the department, setting goals and KPIs which ladder up to the overall goals of the organization.
• Continuously improve departmental processes, training programs, and tools.
• Empower the team, and colleagues, with the coaching and support needed to anticipate and exceed expectations.
• Allocate departmental resources and control costs.
• Ensure continued product knowledge and customer service skills development within the team.
• Engage in ongoing performance management and conduct performance reviews.
• Promote strong, long‑lasting customer relationships through a partnership approach.

• Bachelor’s degree, diploma, or demonstrated success in business administration, sales management, or equivalent market experience
• Customer service management experience (3-5 years)
• Fluency in French is an asset
• Experience with in the natural products industry is an asset
• Must own a reliable vehicle with valid driver’s license
• Must have a valid passport as some travel in the USA may be required
• High level of commitment to exceptional customer service
• Strong analytical and problem‑solving skills
• Excellent interpersonal skills with demonstrated success working in a team environment
• Excellent communication skills, both oral and written
• Ability to deliver results within a fast‑paced work environment and under time constraints under pressure
• Highly organized in prioritizing work and multi‑tasking

Qualified candidates can submit their resumes through Indeed, Linked In or by email to  Please note, emails need to have the Job Title (Customer Success Manager) in the subject line.

Our Human Resources Team will be in touch if your qualifications match our needs. Please be advised that due to the high volume of applications, only candidates that have been selected for next steps will be contacted.

Pu resource does not use Artificial Intelligence to make hiring decisions. Where automated tools provided by third‑party job platforms are used, they are limited to confirming basic eligibility requirements only.

Pu resource complies with applicable human rights legislation and provides accommodation during the recruitment process where required by law. Applicants requiring accommodation may contact Human Resources at  during the requirement process.

For more information about our company, visit  or