On-Site Customer Service Representative

Join Korzite Coatings Inc. as a full-time Customer Service Representative in Guelph, Ontario. Provide exceptional service through phone, email, and in-person interactions while managing customer orders and inquiries.

In this customer-focused role, you will handle inquiries related to products, services, and order statuses. Emphasizing accuracy and prompt service, you will collaborate with production and logistics teams. Your contributions will also focus on continuous improvement by sharing valuable customer feedback to enhance service quality.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person

• Process orders and update customer records efficiently

• Collaborate with internal teams for seamless service delivery

• Investigate and resolve delivery or product issues promptly

• Share customer feedback to drive service improvements

Requirements:

• Experience in customer service or support roles

• Strong communication skills to convey information clearly

• Organized with excellent time-management skills

• Proficient with office software and CRM systems

• High school diploma or equivalent required

Utilize your customer service skills to create positive interactions at Korzite Coatings in Guelph.
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