Desjardins Customer Service Office Manager

Elevate the customer experience as a Customer Service Office Manager at Desjardins in Cambridge or Guelph. This challenging role involves managing a busy office environment.

We are looking for an energetic individual driven to assist customers while supporting our sales team. In this role, you'll handle inquiries, train team members, and ensure smooth operations. This is a fantastic opportunity for those who thrive in dynamic environments.

Key Responsibilities:

• Act as the primary ambassador for customer interactions

• Manage daily office organization and efficiency

• Redirect calls to the appropriate agent or team member

• Educate the team on current service and claims processes

• Conduct follow-ups on claims and assist with cross-selling

Requirements:

• Strong organizational and multitasking abilities

• Experience in fast-paced customer service settings

• Desire for growth within a rewarding career

• OTL & LLQP licenses needed (training provided)

• A positive and proactive approach to problem-solving

Cultivate meaningful customer relationships and office efficiency as you grow with Desjardins.
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