Customer Service Specialist

Customer Service Specialist

Reporting to the Assistant Customer Service Manager, the Customer Service Specialist is responsible for handling activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution.

• Receive and process customer orders
• Develop solutions to customer needs/opportunities
• Build and sustain long‑term customer partnerships
• Display effective communication and interpersonal skills
• Collaborate effectively with team members
• Resolve problems and non‑conformances quickly
• Other duties as required

• University degree or College diploma with specialized training in a related field (i.e. chemistry, sales, or customer service) with two (2) years of customer service experience
• Must have a strong organizational aptitude, be detail oriented and have excellent time management skills
• Must have strong problem‑solving skills with the ability to prioritize and multitask
• Must be a team player who is customer‑oriented and self‑motivated with a proven ability to interface confidently with internal and external stakeholders
• Must have strong computer skills using Microsoft Office suite including Outlook, Excel, and Word

This is a hybrid role based out of our Guelph, ON location.

• Global career advancement and mentoring opportunities
• Employee Resource Networks that are advocating for advancing diversity, equity, and inclusion within the company.

We offer a Total Rewards package that includes market‑aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.