BDC Appointment Coordinator Toyota

Join Guelph Toyota as a BDC Appointment Coordinator in a 6-month contract.

Your role will focus on handling service calls and promoting scheduled maintenance to deliver exceptional customer experiences.

In this contract position, you will manage incoming service calls and emails while maintaining customer satisfaction through proactive communication. Your responsibilities will include managing appointment bookings, addressing inquiries, and ensuring efficient data entry within our systems. You’ll also follow up with customers through outbound calls and emails to confirm appointments and enhance service relationships.

Key Responsibilities:

• Handle incoming service calls and emails for appointments

• Promote recommended maintenance services to customers

• Input and manage customer and vehicle data accurately

• Conduct outbound calls for appointment reminders

• Escalate customer concerns to management when necessary

Requirements:

• Previous appointment booking experience in a dealership

• Strong customer service and administrative skills

• Familiarity with CDK or Deal ermine is an asset

• Exceptional organization and time management skills

• Proven ability to multi-task in a fast-paced environment

Deliver top-notch customer service while efficiently managing appointments as a BDC Appointment Coordinator at Guelph Toyota.
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