Customer Service and Sales Coordinator

Position: Customer Service and Sales Coordinator Role
Location: Elora

Join Polycorp as a Customer Service and Sales Coordinator focused on supporting Rail operations and managing customer quotations. Drive satisfaction with proactive communication and service excellence.

In this role, you will be the key resource responsible for managing the quote process from initial request to follow-up. Your skills in relationship-building, and familiarity with tools like Hub Spot will enhance the customer experience significantly. Work closely with various departments to resolve issues and improve service quality while maintaining detailed customer records.

Key Responsibilities:

• Provide prompt assistance to customer inquiries

• Manage the quoting and order processing cycle

• Maintain accurate customer documentation and records

• Engage in proactive communication regarding service requests

• Collaborate with teams to ensure smooth customer experiences

Requirements:

• Minimum 2 years in a related customer service role

• Education in Business Administration, Sales, or Marketing

• Proficient in Microsoft Office, especially Excel

• Strong communication skills, written and verbal

• Knowledge of CRM and ERP systems, especially Hub Spot

Utilize your organizational talents and sales acumen to excel in Polycorp's Rail sector.
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