Client Services Representative

Elevate client support as a Client Services Representative with OSCIA in Guelph, Ontario. This hybrid role involves assisting stakeholders with inquiries, application processes, and program navigation.

The Client Services Representative is essential to fostering positive experiences for participants in OSCIA's programs. With 2-3 years of experience in client service, you'll engage with stakeholders through phone and email, guiding them in application submissions and efficient use of online tools. Collaboration with the Programs Department ensures seamless communication and support.

Key Responsibilities:

• Serve as the primary contact for client inquiries

• Assist clients with application and claims processes

• Guide clients through digital platforms and resources

• Document interactions to enhance service delivery

• Help maintain program communication templates

Requirements:

• Post-secondary education in relevant fields

• 2-3 years in client service or program support

• Proficient in CRM systems and Microsoft Office 365

• Ability to travel for meetings and events

• French language skills are a plus

Become a vital part of OSCIA's client service, ensuring thorough support and effective communication.
#J-18808-Ljbffr