Guelph Client Services Representative Position

Become a Client Services Representative with OSCIA in Guelph, Ontario, and contribute to outstanding client interactions. This hybrid role emphasizes assisting applicants and stakeholders in program navigation.

In this pivotal role, you'll be the first point of contact for clients seeking information about OSCIA’s cost-share and educational programs. Utilizing your 2-3 years of experience, you will facilitate application submissions, resolve inquiries, and enhance the overall client experience through active collaboration with the Programs Department.

Key Responsibilities:

• Act as the main contact for client program inquiries

• Guide clients in completing online forms and accessing resources

• Maintain logs of client communications and issues

• Support accurate application processing

• Collaborate on improving workflows and service delivery

Requirements:

• Post-secondary education in related areas

• 2-3 years experience in client service or administrative roles

• Familiarity with CRM systems and Microsoft Office 365

• Access to transportation for meetings

• Bilingual skills in French are preferred

Enhance your client service skills with OSCIA and support the development of agricultural programs in Ontario.
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