Enterprise Customer Success Manager Position

Join Schema App as an Enterprise Customer Success Manager, leading a dynamic team in Guelph, Ontario. You will manage extensive customer portfolios and ensure satisfaction and growth.

In this key role, you will build relationships with senior stakeholders and guide them through complex account management strategies. Your focus will be on driving customer engagement and developing success plans that yield tangible results. Reporting to the Manager of Customer Success, you'll play a vital role in the company’s overall growth and customer retention efforts.

Key Responsibilities:

• Maintain effective relationships with enterprise executives

• Create and implement customer success plans

• Oversee customer health and address potential risks

• Drive renewal and expansion strategies effectively

• Conduct strategic business reviews to monitor success

Requirements:

• Background in managing enterprise customer accounts

• Strong organizational and planning skills

• Excellent problem-solving and risk management abilities

• Experience with SaaS and marketing technologies

• Ability to translate insights into actionable recommendations

Empower customers and enhance business outcomes at Schema App.