Guelph Customer Care Services

Position: Guelph Customer Care Services Role
Become a vital link for Ontario farmers as a Customer Care Representative at Agricorp in Guelph, Ontario. This in-office position emphasizes customer service, problem-solving, and effective communication skills in the agricultural sector.

The role is designed for those with a passion for supporting Ontario's farming community through Agricorp’s programs. As a CCR, you will assist customers with inquiries, manage data entry, and ensure accurate processing of information related to business risk management. Your ability to foster effective relationships will be crucial to your success.

Key Responsibilities:

• Respond to customer inquiries across various channels, including calls and emails

• Record and retrieve detailed customer program information

• Redirect inquiries and collaborate with internal departments

• Assist with administrative tasks, such as mailing and documents

• Mentor and support less experienced staff in Customer Care Services

Requirements:

• Degree or diploma in a related field or relevant experience

• 2+ years of customer service experience

• Strong math and data entry skills

• Understanding of agricultural programs and insurance knowledge preferred

• Bilingual French language skills are an asset

Your customer service proficiency will play a key role in supporting Ontario farmers through Agricorp's valuable risk management programs.