Bilingual Customer Service Agent

Position: Bilingual Customer Service Agent at Agricorp
Join Agricorp as a Bilingual Customer Care Representative, supporting Ontario's farmers. This full-time in-office opportunity focuses on enhancing customer inquiries and managing detailed program data.

Your role at Agricorp will involve critical interactions with farmers seeking assistance with various Agricorp programs, such as Production Insurance. You will utilize your bilingual skills to provide comprehensive support, accurately capture customer data, and address inquiries through several channels. This position requires a blend of customer service expertise and administrative skills.

Key Responsibilities:

• Serve as primary contact for customer inquiries

• Resolve program queries using specific guidelines

• Document detailed customer information efficiently

• Conduct general administrative duties like mail handling

• Mentor less experienced Customer Care team members

Requirements:

• Completion of post-secondary education in Business or related fields

• 1-3 years of customer service background required

• Required Ontario Public Service certification in French

• Excellent math skills and proficiency with Microsoft Office

• Understanding of insurance and agricultural business is helpful

Bring your customer service aptitude and bilingual capabilities to Agricorp, helping farmers thrive.