Customer Service Assistant at University

Provide exceptional front-line support as a Customer Service Assistant at the University of Guelph's Ridgetown Campus. Engage with clients and staff, answering inquiries and managing registrations effectively.

This continuing limited term role involves serving clients at the Business Development Centre. You will handle customer inquiries, provide information about certification processes, and ensure accurate data entry for client registrations. Your contributions will support smooth operations and enhance client experiences in a busy environment.

Key Responsibilities:

• Answer client inquiries about courses and certification

• Manage and enter client registrations into the database

• Send confirmation emails and materials to clients

• Process and mail certificates and training cards

• Perform general clerical tasks like photocopying and filing

Requirements:

• Secondary School Diploma required

• 6-9 months related experience preferred

• Strong written and oral communication skills

• Proficiency in Microsoft Office and Adobe Suite

• Ability to work well under pressure with attention to detail

Utilize your customer service skills and computer proficiency at the University of Guelph to support the Ridgetown Campus community.