Customer Success Manager at HPS

Lead customer success initiatives at Hammond Power Solutions, a North American leader in electrical solutions. Elevate customer experiences through proactive advocacy and seamless issue resolution.

As the Customer Success Manager, you will spearhead efforts to shift from reactive support to a customer-centric operation.

Your role is vital in establishing service standards, fostering accountability, and driving continuous improvement. Collaboration with Sales, Engineering, and Operations will be key to enhancing customer satisfaction and long-term loyalty.

Key Responsibilities:

• Design an improved Customer Success operating model

• Lead proactive customer advocacy and issue resolution

• Analyze customer data to identify trends and improvements

• Develop standard operating procedures and performance metrics

• Support implementation of customer success technology solutions

Requirements:

• Bachelor's degree in a related field

• Minimum 10 years in customer success or similar field

• Experience leading teams in B2B manufacturing

• Proven track record of service transformation

• Ability to travel across North America

Drive exceptional customer experiences and elevate service standards at Hammond Power Solutions.