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Customer Experience Lead – Retail Banking

Job in Mount Forest, Guelph, Ontario, Canada
Listing for: Scotiabank
Full Time position
Listed on 2026-10-17
Job specializations:
  • Customer Service/HelpDesk
    Banking & Finance
Salary/Wage Range or Industry Benchmark: 65000 - 95000 CAD Yearly CAD 65000.00 95000.00 YEAR
Job Description & How to Apply Below
Location: Mount Forest

Scotiabank in Mount Forest, Ontario, is seeking a Customer Experience Lead to oversee our Retail Service teams and champion our customer‑first culture.

You will lead and support Customer Experience Associates, act as Officer in Charge as needed, build strong customer relationships and promote digital self‑service options to enhance the branch experience.

Join a forward‑thinking organization with development opportunities and a competitive compensation package.

We are looking to fill the Customer Experience Lead – Retail Banking position at Scotiabank in Mount Forest, ON, Canada.

Full responsibilities and requirements are described in the listing above.

Learn more about the Customer Experience Lead – Retail Banking role in the description above.

We appreciate your interest in this position.

Join Scotiabank and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

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