CVO Intake Associate

Position: CVO Intake Associate Role
Join CVO as an Intake Associate in Guelph, Ontario, where you can make a meaningful difference. In this full-time role, you will provide exceptional customer service and manage inquiries within a hybrid work setting.

As an Intake Associate, you will act as an ambassador for the Investigations and Resolutions Program, analyzing inquiries to ensure they’re efficiently handled. Utilizing your detail-oriented approach, you will assist complainants and maintain high-quality communication throughout the process, enhancing the organization's responsiveness.

Key Responsibilities:

• Provide compassionate support to service users

• Triaging complaints to appropriate case streams

• Maintain communications according to retention policies

• Manage case files for the Mediated Resolutions Program

• Conduct thorough analysis to inform decisions

Requirements:

• Diploma or certificate in relevant fields

• At least three years of regulatory administrative experience

• Skilled in Microsoft Office and cloud databases

• Proactive work ethic with sound judgment

• Training in trauma-informed practices is beneficial

Support CVO in delivering effective investigative services and improving outcomes for all stakeholders.
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