Financial Aid Assistant

Department:Student Financial Services
Position covered by the Collective Agreement with USW Local 4120

Student Financial Services is seeking qualified Financial Aid Assistants to support the administration of provincial and territorial government student financial assistance programs, including the Ontario Student Assistance Program (OSAP). Reporting to the Assistant Registrar, Student Awards & Financial Aid, the Financial Aid Assistant plays a key role in the delivery of financial aid services to diploma, undergraduate, and graduate students.

The Financial Aid Assistant is responsible for processing government aid applications and documentation, reviewing and assessing eligibility requirements, maintaining accurate student records, and providing information and guidance to students, families, staff, and other stakeholders. The incumbent exercises sound judgment in interpreting policies and procedures, resolving routine and moderately complex issues, and ensuring compliance with government regulations, University policies, and institutional accountability requirements.

Working in a high-volume, service-focused environment, the successful candidate will provide exceptional customer service while supporting students through often complex and sensitive financial situations. The role requires strong analytical skills, attention to detail, and the ability to manage competing priorities while maintaining a student-centred approach.

• Processing provincial and territorial government student aid program applications and documentation in accordance with established policies, procedures, and service standards.
• Reviewing financial aid documentation for completeness and accuracy, identifying discrepancies, and determining appropriate follow-up requirements.
• Assessing routine eligibility requirements and completing updates within government aid systems, including OSAP and other provincial funding portals.
• Supporting the Confirmation of Enrolment process and resolving routine discrepancies related to registration and course load status.
• Processing OSAP summer extension requests and assisting with Continuation of Interest-Free Status (CIFS) applications.
• Coordinating documentation and processing activities related to Out-of-Province student aid programs.
• Assisting with administrative activities related to disability-related government funding programs, including the Bursary for Students with Disabilities (BSWD).
• Reviewing student accounts and coordinating the return of government aid funding to the National Student Loans Service Centre (NSLSC) when required.
• Responding to student, parent, and staff inquiries through in-person service, virtual meetings, email, live chat, and telephone.
• Explaining complex financial aid policies, procedures, deadlines, eligibility requirements, and funding implications in a clear and supportive manner.
• Assisting students with appeal processes, funding concerns, and documentation requirements.
• Serving as a resource to Lincoln Alexander Student Service Centre (The Linc) staff by providing guidance on financial aid processes and program requirements.
• Maintaining a thorough understanding of financial aid policies, University systems, student accounts, and government funding regulations.
• Assisting with the development and maintenance of internal resources, training materials, and procedural documentation.
• Ensuring compliance with the Freedom of Information and Protection of Privacy Act (FIPPA) and maintaining the confidentiality of student information.

The Student Financial Services environment is fast-paced, highly collaborative, and service-oriented. Candidates who demonstrate strong organizational skills, exceptional attention to detail, empathy,…