Communication Clerk ED; GMCH

Position: Communication Clerk ED (GMCH) #2026-219
Responsibilities:

Perform administrative tasks such as the electronic management of patient admissions, transfers, and discharge processes

Order entry

Respond promptly and professionally to incoming calls (including the dispatch phone) and ensure messages are accurately relayed

Monitor incoming fax communications and ensure timely distribution to appropriate healthcare providers and flag urgent faxes (e.g physician orders, diagnostic results) for immediate attention

Processing physician orders, consultations

Monitor discrepancies between reported diagnostic imaging reports and ED physician comments and flag the scheduled ED physician to ensure follow-up

Support the transfer of ED patients to tertiary or specialized care centres by initiating and documenting Patient Transfer Authorization Centre (PTAC) numbers

Coordinating with receiving hospitals, physicians, and transport services to arrange timely and safe patient transfers

Coordinate patient bed assignment requests with the clinical resource leaders, supporting bed flow and ensuring efficient utilization of hospital beds

Maintain documentation and communication of all patient movement decisions to relevant staff

Support the repatriation and interfacility transfer of patients from other facilities by liaising with external hospitals, coordinating doctor to doctor consultations, and arranging transportation

Process patient and family requests for preferred or private accommodations according to hospital policies

Facilitate the setup, coordination, and troubleshooting of the Pediatric Tele—Resuscitation system during pediatric emergencies

Conduct the weekly maintenance of the pediatric Tele-Resuscitation system

Chart assembly, filing, requisition completion, form photocopying

Maintaining clerical supplies in the department

Assisting with daily staffing needs and call in procedures

Qualifications:

Medical terminology course required

Medical Office Administration Certificate (or related program) preferred

Minimum 1 year unit clerk experience within the last three (3) years with preference being given to those with Emergency experience.

Skilled in computer applications including Microsoft (Word, Excel, Outlook) and Meditech programs (ADT and Order Entry an asset)

Excellent clerical proficiency

Exceptional communication and interpersonal skills

Strong organizational and time management expertise to cope in a challenging and often stressful environment

Documented dependability (excellent attendance record)

Satisfactory performance and attendance required

Satisfactory Reference Checks required prior to start date

Must provide a Police Vulnerable Sector Check

Must complete a Pre-Employment Health Assessment prior to being hired

Hours of Work
The successful candidate must be available to work all assigned shifts as scheduled by the hospital, including days, nights, weekends, and statutory holidays.

11.25-hour shifts:
Days (0730–1930) and Nights (1930–0730)

7.5-hour shifts: 1000–1800

Salary:
$25.31 - $27.04 per hour

Groves Memorial Community Hospital strives to create a respectful, accessible and inclusive work environment. Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate those candidates with disabilities.

Groves Memorial Community Hospital is committed to providing and fostering a safe, healthy and respectful workplace for all employees, free from violence and harassment.