Territory Manager

Salary Range: $65,000.00 To $75,000.00 Annually

Reference : 001-OATC-2178

Line of Business :
Outpatient Clinics, Ontario Addiction Treatment Clinics

Location:Coverage for Northern Regions (North of Thunder Bay)

Position Type :
Permanent, Full-Time

Vacancy Status: This Posting is for a New Role

Compensation: $65,000 - $75,000 Per Year

Compassion – we meet people where they are, ready to help

Accountability – we take responsibility for outcomes

Respect – we work well with others

Excellence – we deliver exceptional experiences to everyone we encounter

• Wellness: Healthcare Spending Account for you and your family along with Employee Assistant Programs through TELUS Health, discounted Good Life fitness memberships, paid time off for vacation, wellness days for illness, and mental health, and bereavement.
• Career Development: Professional Development, i ncluding CNO License reimbursement, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future :
  Retirement Savings Plan (RRSP/DPSP).
• Employee Recognition :
  Service Recognition Program.

The Territory Manager provides leadership to a group of clinics by providing guidance and support for day to day operations and patient care. The Territory Manager is responsible for building strong clinic teams with an emphasis on providing an exceptional patient experience. The Territory Manager will be familiar with, report on and improve clinic performance based on the key performance indicators.

The TM oversees day to day staffing and provides relief staffing within clinics as needed.

• Post-Secondary education in a relevant discipline
• At least three years’ experience in a leadership role ideally within a healthcare environment
• Experience in managing operations ideally within a variety of clinical settings (addiction or mental health specialties preferred)
• Working level knowledge and comfort with MS Office (Word, Power Point, Excel, Outlook)
• Current certificate of Competence from the College of Nurses of Ontario (CNO) or other medical certification would be considered an asset.
• Satisfactory criminal reference check
• You must live within or be able to travel daily to the clinic within the territory.
• Valid driver’s license and access to a vehicle for travel to clinics and meetings
• Strong business acumen
  • Holds self and others accountable
  • Embraces change, proven ability to lead teams through change
  • Proven ability to build strong internal and external relationships
  • Open to direction
  • Ability to formulate, prioritize and execute to achieve desired operational results
  • Excellent communicator, both orally and in writing

• Manages day to day operations of a group of clinics; responsible for clinic performance including regular reporting using appropriate KPIs
• Mentors, encourages, supports and guides the clinic staff to build a culture of empowerment, respect and non-judgement for all staff and patients
• Supports and trains all staff, new and current, to provide optimal patient care
• Empowers staff to work as one team, one service alongside Canadian Addiction Treatment Pharmacies or another pharmacy partners
• Ensures appropriate staffing compliment
• Reports high priority/impact issues to the Regional Manager.
• Instigates and facilitates the hiring process; including making staffing requests, reviewing resumes, conducting interviews and facilitating the offer process
• Conducts daily/weekly huddle meetings with staff in each clinic to share news, provide feedback, answer questions and listen to staff concerns. Makes changes within clinics to respond to engagement feedback.
• En…