AVP, Retail Sales & Service Technology Platforms

AVP, Retail Sales & Service (Salesforce) Technology Platforms

Company: Co-operators
Department: Digital and Advisor Technology
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: English
Additional Information: Role(s) currently vacant

We are a leading Canadian financial services co‑operative committed to sustainability and resilience. Our Digital & Advisor Technology team uses state‑of‑the‑art technology and practices to deliver a digital enterprise that stands out. Reporting to the VP, Channels & Emerging Business Models (EBM) Technology, the AVP, Retail Sales & Service (Salesforce) Technology Platforms works with stakeholders to design and leverage next‑generation assisted channel technology solutions (e.g., Salesforce) that support the organization’s growth strategy.

• Identify and lead initiatives that enhance service, reduce costs and remove blockers, including technical opportunities to improve processes, delivery, and usability.
• Support development of the RSS technology roadmap from strategy through delivery and maintenance of technologies such as Salesforce, leveraging AI to advance productivity and outcomes.
• Lead an RSS Technology organization that delivers timely, cost‑effective solutions; oversee operations, end‑user availability, performance, security, application currency and regulatory compliance.
• Oversee a portfolio of projects and programs, ensuring delivery of technical solutions that meet business strategic and tactical needs.
• Conduct vendor research and vetting, ensuring purchases or partnerships meet business requirements and internal technology standards.
• Empower teams with an internal development excellence mindset for application upgrades and new application development to meet partner needs.
• Collaborate with Retail Sales & Service, Omni‑channel and other stakeholders to define business plans and develop advanced technology solutions supporting growth objectives.
• Maintain strategic relationships with vendors and external partners, managing negotiations, contracts, SLAs and controls for compliance with risk, security and guidelines.
• Manage financial and business performance, setting department goals, KPIs and targets.
• Engage and coach your team to deliver strategic objectives, developing emerging talent and fostering an innovative, collaborative, agile culture.

• Integrate complex information to identify solutions, applying a strategic mindset to adjust business plans.
• Foster innovation and continuous improvement focused on client experience.
• Create a high‑performance culture aligned with organizational goals and convey messages with positive advocacy.
• Develop others to meet evolving needs and build effective relationships for key business objectives.

• 10+ years of progressive, related experience, including multiple years across the plan‑build‑run technology spectrum.
• Degree in Information Technology, Computer Science or related field.
• Experience with client‑facing large‑package software solutions;
  Salesforce experience and AI adoption (e.g., Salesforce Agent Force) is an asset.
• Demonstrated leadership of planning and execution of complex technology projects or initiatives.
• Collaboration with internal and external stakeholders, including vendor relationship management and contract negotiations.
• Financial acumen to interpret and make decisions impacting projects and technology operations.
• Experience in financial services and/or insurance; understanding of omni‑channel technology solutions is an asset.
• Experienced people leader capable of leading sizable teams to solve complex problems in an innovative, collaborative environment.

• Background check required as a condition of employment for successful candidates.

• Training and development opportunities.
• Flexible work options and paid time off.
• Holistic well‑being support: physical and mental health programs, supportive culture.
• Paid volunteer days to give back to community.
• Competitive salary, incentive programs and comprehensive rewards package including retirement savings, pension, health and wellness, dental, disability, life coverage, mental health support and employee assistance program.

Executive

Full‑time

Sales and Business Development