Customer Service Analyst

Customer Service Analyst (12-Month Contract)

Lesuccès d'une entreprise passe avant tout par les hommes et femmes qui lacomposent...

Ensemble, partageons nos talents. Ceva Santé Animale est la 1ère entreprise de santé animale française, etest classée au 5ème rang mondial. Ensemble, c'est avec passion que les femmes et les hommes de Cevarecherchent, développent, produisent et commercialisent des solutions desanté innovantes pour soigner tous les animaux, et ainsi contribuer à lapréservation des grands équilibres de notre planète. Nous nous engageons à assurer le meilleur niveau de soins et de bien-êtrepossible aux animaux d’élevage (volailles, porcs, ruminants), aux animaux decompagnie (chiens et chats) et à la faune sauvage.

En effet, notre vision « Ensemble, au-delà de la santé animale » met enavant le lien étroit qui existe entre la santé et le bien-être des personnes,des animaux et de notre planète. Ceva est plus que jamais engagé dans uneapproche « One Health », une seule santé en français.

Dans le cadre de notre politique "Diversité, équité et inclusion", Ceva Santé Animale s'engage en faveur de l'emploi des personnes en situation de handicap et déploie les moyens nécessaires au bon déroulement des entretiens de recrutement. N'hésitez pas à nous solliciter.

At campus level, manage a product portfolio, specifically for export, from following the order progress internally, organizing shipments up to delivery, invoicing and registering and following customer claims (Order to cash).

• Implement and apply the campus export and customer services policy, ensuring that orders are delivered on time, invoiced and customers receive accurate information
• Responsible for the compliance of the data in his/her portfolio (transport purchase orders, invoicing customers, data management, handling of customer requests, etc.)
• Organize and optimize transport orders using the Incoterms specified
• Coordinate transportation with 3rd party logistics providers and customs brokers to meet customer & local country requirements
• Guarantee appropriate transport of the goods, depending on temperature, handling and storage conditions
• Manage the portfolio of customer orders in the systems and track their internal progress
• Maintain up-to-date and precise flow of information
• Provide shipping documents and invoices according to the needs of each customer/country
• Follow up on complaints linked to the portfolio
• Give customers rapid and precise answers, issuing a credit note if necessary
• Update customers on order status
• Ensure customer requests are handled
• Ensure shipments are compliant with current regulations: product codes, licenses, shipping documents
• Ensure the financial risk is under control: prepayment, documentary credit, risk enquiries
• Register new customers following the compliance procedure in place
• May contribute to projects related to the activity

• Drive Ambition & Accountabilities
• Influence Others
• Collaborate with Empathy
• Engage & Develop
• Shape Solutions out of Complexity
• Client Focus

• Diploma in a related filed
• APICS Certificate (Nice to have)
• Has demonstrated customer centric mentality with the ability build strong relationships
• Comfortable reaching out to customers over the phone and strong written communication
• Ability to learn and understand scientific principles
• Adept at troubleshooting and resolving problems
• Analytical with the ability to identify opportunities to increase sales
• Has strong time and resource management skills along with organizational skills; ability to prioritize and quickly respond to customer requests
• Collaborative and enjoy working with peers and management to achieve successful business results
• Proficient with computer applications and ideally you have worked with JD Edwards, Salesforce and the MS Office Suite in a past role
• Has a lifelong learner mindset
• Has experience working in an autogenous vaccine company, vaccine production company, or pharmaceutical company
• Experience with JDE is considered an asset
• Ideally, bilingual in French and English