Digital Platforms Operations Director

Lead our digital ecosystem as the Director of Digital Platforms – Operations. Drive operational excellence across Online Services, Mobile App, and National Quote & Buy platforms.

In this pivotal leadership role, you will oversee the stability and performance of key digital platforms. You will manage cross-functional teams to enhance incident management and drive continuous improvements aligned with business priorities. Your expertise in ITIL practices and digital platforms will enable swift incident resolution and robust partnerships with architecture and security teams.

Key Responsibilities:

• Ensure operational health and performance of digital platforms

• Lead KTLO activities including software patching and compliance

• Manage L3 application production support with rapid incident triage

• Foster proactive identification of systemic issues and resolutions

• Improve SLA and operational KPI monitoring with SRE team

Requirements:

• 7–10 years leadership in IT and Digital platforms

• Deep experience with customer-facing applications

• Post-secondary diploma in IT or Computer Science

• Hands-on with ITIL incident and problem management

• Understanding of monitoring and reliability engineering practices

Achieve operational excellence and elevate customer experience with your leadership in digital platforms.
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