Experienced Help Desk Technician at Camis

Camis seeks an experienced Help Desk Technician III for advanced technical support and leadership. This role involves problem-solving and troubleshooting across software, systems, and networks.

As a key escalation point, you'll manage complex technical issues and system outages, supporting both clients and internal teams. Your strong communication and mentoring skills will guide Tier 1 and 2 tech support members, improving overall service quality while you actively contribute to resolving major incidents. Expect an engaging environment focused on collaboration and excellence.

Key Responsibilities:

• Resolve complex software and network issues for clients

• Troubleshoot LAN, WAN, and IT environments

• Lead response during major incidents and outages

• Analyze recurring issues and implement effective solutions

• Review tickets for quality and resolution efficiency

Requirements:

• 2–3 years in Tier 2+ technical support

• Strong troubleshooting skills across systems and networks

• Proven incident management experience

• Familiarity with Active Directory and VMware

• Valid G driver’s license with clean abstract

Bring your technical expertise and leadership to enhance support quality at Camis.
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