Analyst, Supply Chain Systems

Analyst, Supply Chain Systems Support - Contract (12‑month fixed‑term, maternity coverage)

Provide day‑to‑day support for Supply Chain business users across multiple applications, interfaces, reports, and operational processes, ensuring continuity for 24/7 Distribution Center and Supply Chain operations. Work continental shift schedule aligned with Distribution Center operations, with responsibilities spanning incident triage, documentation, system changes, and continuous improvement.

24/7 continental shift schedule – day/night rotations, weekends, holidays, and occasional extended support during critical incidents or system changes.

• Provide day‑to‑day support coverage for Supply Chain business users across applications, interfaces, reports, access, and operational process issues.
• Provide support coverage according to the assigned continental shift schedule to help ensure continuity for 24/7 Distribution Center and Supply Chain operations.
• Triage incidents and requests, gather required information, document business impact, and coordinate next steps with the appropriate resolver teams or vendors.
• Support Supply Chain systems and processes across areas such as warehouse operations, transportation, ordering, SAP‑connected processes, inventory, planning, procurement, manufacturing, reporting, and integrations.
• Maintain clear and complete ticket updates in Service Now or other support tools, including work notes, evidence, action owners, and resolution summaries.
• Update knowledge articles, support documentation, test scripts, checklists, and handover materials to maintain continuity during the contract period.
• Assist with testing, UAT coordination, release support, project hyper‑care, and issue tracking for Supply Chain system changes.
• Escalate blockers, recurring issues, documentation gaps, and support risks to the Manager, Supply Chain Systems in a timely manner.
• Support continuous improvement by identifying practical ways to reduce repetitive effort, improve documentation, and simplify support activities.
• Use AI‑enabled tools, Microsoft Copilot, ChatGPT‑style assistants, and no‑code/low‑code automation responsibly to support documentation, analysis, testing preparation, and repeatable support tasks.

The role may support or interact with a range of Supply Chain applications and platforms, including SAP supply chain processes, Manhattan WMS, transportation and routing systems, warehouse and manufacturing applications, Kinaxis, Coupa, middleware/interfaces, reporting/data platforms, Service Now, Microsoft 365, Power Platform, Appian, RPA tools, and vendor‑managed systems. Prior exposure to all platforms is not required, but the ability to learn quickly and support business continuity is important.

• Comfort using AI‑assisted tools such as Microsoft Copilot and ChatGPT‑style assistants to accelerate documentation, analysis, knowledge creation, test preparation, and communication.
• Interest in no‑code/low‑code automation tools such as Microsoft Power Automate, Power Apps, Appian, workflow tools, or RPA platforms.
• Ability to recognize simple automation opportunities in repetitive support, reporting, and documentation work.
• Understanding of responsible AI usage, including validation of outputs and appropriate handling of confidential business information.

• Bachelor’s degree or diploma in Computer Science, Information Technology, Engineering, Business Technology, Supply Chain, or equivalent practical experience.
• 1+ years of experience in systems analysis, application support, IT support, business analysis, or supply‑chain technology support.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Experience working with enterprise applications, support tickets, testing, system documentation, and cross‑functional issue resolution.
• Ability to ramp up quickly, follow established processes, manage multiple priorities, and maintain clear handover documentation.
• Availability and flexibility to work continental shifts aligned to Distribution Center operating…