IT Service Desk Support Co-op

RWDI’s Guelph office is currently accepting applications for the position of an eight-month, IT Service Desk Support Co-op beginning May of 2026.

• Work with the latest and greatest technology
• Provide Level 1 phone support. Respond to emails, voicemails, and walk-in customers
• Act as the single point of contact to resolve end user incidents and service requests
• Configure, install, maintain, and troubleshoot desktop issues
• Manage user accounts and permissions
• Work in a dynamic and busy environment that provides new experiences every day
• Develop customer relations skills

• Solid understanding of computer hardware and software applications
• Understanding of Active Directory and Group Policy Objects
• Basic knowledge of networking, cabling, LAN technologies
• Hands‑on experience with Windows 10 and Microsoft Office 2016
• Excellent written and verbal communication skills
• Customer-service focused
• Good organizational and coordination skills

Salary: Commensurate with experience.

RWDI endorses and practices the principles of equal opportunity employment. We are committed to diversity and inclusion. Accommodations are available during all stages of the recruitment process in accordance with AODA and the Human Rights Code.