Senior Manager - IT Shared Services

Location: Guelph, ON, CA, N1G 2W1

Primary Category Page: Staff and Management

Division: College of Computational Mathematical and Physical Sciences

Requisition : 2576

Department: CCMPS-Office of the Dean

Employee Type: Regular

Position Number:

Classification: P&M FT
- Band 07

Professional/Managerial Salary Bands: The target hiring salary for this position is minimum and up to 96% of midpoint for the salary grade.

Tenure: Temporary full-time, 08/04/2026 – 08/03/2027

Absence Type: Temporary Absence of the Regular Incumbent

The Senior Manager, IT Shared Services provides strategic, technical, and operational leadership for IT services across the Colleges of Biological Science and Computational, Mathematical & Physical Sciences. This role leads a team of IT professionals and partners closely with central Computing and Communications Services (CCS) and other campus stakeholders. Key responsibilities include establishing and advancing a shared‑services IT model that delivers reliable, secure, and client‑focused technology support for teaching, research, and administrative functions.

The Senior Manager plans and executes IT strategy, oversees end‑to‑end service delivery and user support, and provides technical direction across a diverse and complex environment.

• Lead the development and execution of a college‑wide IT strategy, ensuring alignment with academic, research, and administrative priorities.
• Oversee end‑to‑end IT service delivery, including user support, technical services, and project implementation, ensuring services are reliable, responsive, and meet client needs.
• Provide technical direction and guidance on systems, infrastructure, applications, and emerging technologies, ensuring solutions are secure, compliant, and fit for academic and research purposes.
• Identify risks and recommend improvements to IT systems, processes, and controls.
• Provide senior‑level technical advice to faculty, staff, and leadership.
• Lead and develop a multidisciplinary IT team, fostering a strong service culture and ensuring effective support across teaching, research, and administrative environments.
• Partner with central IT and external providers to optimize service delivery through shared services, vendor partnerships, and continuous improvement.
• Oversee delivery of IT services across CBS and CCMPS in collaboration with central IT partners.
• Provide leadership and supervision to a team of IT professionals.
• Coordinate IT projects supporting teaching, research, and administration.
• Support adoption of emerging technologies, including AI, while ensuring data security and compliance.
• Ensure alignment with university standards for security, data privacy, and infrastructure.
• Support specialized environments including research and teaching labs.
• Manage relationships with internal service providers and external vendors.
• Act as an escalation point for complex IT issues.

• Undergraduate degree in Computer Science or a related field.
• Advanced credentials (e.g., MBA, PMP, CISM) are assets.
• 8–10 years of progressive IT experience, including proven experience in leadership in complex, service‑oriented environments.
• Strong technical foundation across IT infrastructure, systems, and support environments, with the ability to provide credible technical leadership.
• Demonstrated experience in IT service delivery, user support, and implementing shared or centralized service models.

• Proven ability to translate business needs into technical solutions, with strong strategic planning, project management, communication, and stakeholder engagement skills.
• Strong service orientation, with a focus on delivering responsive, client‑centered IT support in complex environments.
• Knowledge of data security, privacy, and emerging technologies, including AI.
• Excellent stakeholder engagement, communication, and relationship management skills.
• Strong strategic thinking and business acumen, with the ability to align IT initiatives to organizational priorities.
• Experience with IT service management and working within shared/centralized IT environments.
• Proven project and change management capabilities.
• Strong analytical and problem‑solving skills in complex environments.
• Working knowledge of enterprise systems, data security, and IT governance frameworks.
• Ability to coordinate across multiple teams and manage competing priorities.
• Demonstrated commitment to service excellence and continuous improvement.

• Occasional work outside regular business hours may be required to support critical IT services.

At the University of Guelph, fostering a culture of inclusion is an institutional imperative. The University invites and encourages applications from all qualified individuals, including from groups that are traditionally underrepresented in employment, who may contribute to further diversification of our Institution.

Posting Date: 07/07/2026

Closing Date: 07/21/2026